Organizations are just a way to group Studios together.
Your plan determines how many video sources you can add, how many collaborators you can invite, and how much cloud bandwidth is included each month. Local mode (controlling cameras on the same network) is always free.
Understanding Cloud Usage
Cloud Control is the feature that lets you manage cameras remotely over the internet. Your plan includes a set amount of cloud bandwidth measured in GB per billing period.
Only outbound bandwidth through Hive's cloud counts toward usage.
Local network usage is free and unlimited.
Usage is tracked per Studio.
Included usage resets monthly, even on yearly plans.
Plans at a Glance
Feature | Free | Standard | Pro | Enterprise |
Price | Free | $25/mo or $270/yr | $99/mo or $999/yr | Contact Sales |
Video Sources | 1 | 3 | 8 | Custom |
Local Usage | Unlimited | Unlimited | Unlimited | Unlimited |
Included Cloud Usage | 5 GB/mo | 60 GB/mo | 250 GB/mo | Custom |
Cloud Overage Rate | N/A (switches to local) | $0.40/GB | $0.35/GB | Custom |
Collaborators | 3 | 5 | 10 | Custom |
Multiple Studios | Yes | Yes | Yes | Yes |
Viewing Your Plan and Usage
Settings > Billing shows:
Upcoming Invoice card with plan name and next invoice
Payment Method card (Stripe portal)
Cloud Usage progress bar
Invoices history
Plan change banner if pending
Auto-refreshes every 30 seconds.
What Happens as You Approach Your Limit
At 75%: Warning notification appears. Cloud access continues normally.
At 100% — Plans WITHOUT Overages (Free): Cloud access disabled, devices switch to local-only mode. Upgrade or wait for next cycle.
At 100% — Plans WITH Overages (Standard, Pro): Cloud continues uninterrupted. Extra usage billed at your overage rate.
Changing Your Plan
Upgrading
Click Upgrade Plan or Change Plan.
Pick a plan with Monthly/Yearly toggle.
Complete checkout via Stripe.
Upgrades take effect immediately.
Downgrading
Click Change Plan → select lower-tier plan.
Confirm via Stripe.
Takes effect at end of billing period (banner shows date).
Cancelling
No separate "cancel" — downgrade to Free.
Managing Your Payment Method
Click Add or Edit on the Payment Method card → opens Stripe portal. Credit card required for paid plans. To remove, downgrade to Free first.
Limits and Restrictions
Usage resets monthly, even on yearly plans
Local mode always available
Overages billed monthly
Credit card required for paid plans
One plan per Studio
Upgrades immediate, downgrades at end of cycle
No refunds for unused portions
What Happens If…
…you reach 75% of usage? Warning appears. Cloud continues.
…you hit 100% on Free? Cloud disabled, devices switch to local-only.
…you hit 100% on Standard/Pro? Continues uninterrupted at overage rate.
…you downgrade? Current plan stays until end of period.
…you don't have billing permission? Access denied.
…a billing system error occurs? Fails gracefully — Studio still accessible.
…your payment fails? Subscription becomes inactive, reverts to Free.
Troubleshooting
What's happening | Likely cause | What to do |
Cloud access stopped | Exceeded usage on non-overage plan | Upgrade or wait for cycle |
"Cloud usage is nearing the limit" | 75%+ usage | Consider upgrading |
"Cloud usage is disabled" | 100% on Free | Upgrade |
Billing page won't load | Connectivity issue | Refresh; auto-refreshes |
Can't see Billing page | No permissions | Ask Owner |
Plan change didn't take effect | Downgrades end-of-cycle | Check banner |
Unexpected overage charges | Standard/Pro overages | Review Cloud Usage |
Can't remove payment method | Still on paid plan | Downgrade to Free first |
FAQs
What counts as "cloud usage"? Outbound bandwidth when accessing video sources remotely.
When does usage reset? Start of each billing cycle (monthly).
Can I see how much I've used? Yes — Settings > Billing > Cloud Usage.
Will I be warned before hitting my limit? Yes, at 75%.
What happens to devices if cloud is disabled? Switch to local-only mode.
Can I switch between monthly and yearly? Yes, via toggle.
How do I update my payment method? Billing page → Payment Method card.
Where are past invoices? Bottom of Billing page.
How do I contact sales for Enterprise? Click "Contact Sales" on Enterprise card.
Can I change my plan anytime? Yes — upgrades immediate, downgrades at cycle end.
Refunds for downgrading early? No, but access retained until period ends.
How do I cancel? Downgrade to Free.